Shipping & Delivery
We offer different shipping options to meet your needs, standard economic shipping and also express fast delivery in case you are in a rush for some of our items.
And in order to ensure you a hassle free shopping experience, for selected countries, we are now including the Customs Duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!
Shipping Methods and Costs
To offer you the best service and ensure fast and safe worldwide deliveries we have chosen DHL and DPD to provide you the best solution for your designated country. Shipping rates vary based upon shipment type, destination and volume of your purchase and your rate will be automatically calculated based on these specifications at the checkout.
From time to time, we run free shipping promotions. To be notified by email, simply sign up. Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
We aim to dispatch all orders within 24 hours. Estimated delivery times will commence from the date of dispatch and are to be used only as a reference.
If the courier does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.
When do we deliver?
Our Online Store ships worldwide, delivering 9am-5pm, Monday to Friday. The courier does not deliver on festive or pre-festive days.
We insure each purchase during the time it is in transit until it is delivered to you at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Tracking your Order
Upon dispatch of the shipment we will notify you and provide you with the tracking number for your package. You can check the current status of your shipment by signing the traclking number on the designated provider’s website.
Taxes and Duties
To ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site, we recommend that you use the first link in the footer, at the bottom of our website and select your country from the list of shipping destinations.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
* for orders above 1000AUD the country is served on a DDU (Delivery Duty Unpaid) basis
** for orders above 800USD the country is served on a DDU (Delivery Duty Unpaid) basis
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide and the shipping costs are already included in the final amount of your order. However, the courier may present you with a separate invoice from local authorities for duties owed.